๐ŸŽจ PayPal Button Update

Today we have completed our A/B testing and released a new button and style for our PayPal checkouts. Our checkouts are now using the most up to date PayPal branding, which includes a white background.

For those statistically minded, the results of our A/B testing showed there was no change in conversion numbers for PayPal checkouts, so unfortunately, weโ€™re all going to have to come to work next week, but we are now following PayPalโ€™s new guidelines, so job done.

Itโ€™s not possible to alter the styling or colour of the new PayPal button to ensure we remain compliant with PayPalโ€™s guidelines, but you can change the colour of your other checkout buttons from within Checkout Settings to help our checkout work better with your own custom brand colours.

If you have any questions, you can get in touch with our team via sellers@paddle.com or simply open the support icon to start a conversation.

Screenshot 2020-02-12 at 09.00.18.png

๐ŸŽจ Inline Checkout UI Update

Today we have rolled out changes to our inline checkout to improve the general user experience and accessibility, especially for users with impaired vision or those using screen readers. Weโ€™ve added field labels to make it clear what information is being requested and updated the overall styling for improved clarity.

There are more styling changes coming in the next few weeks, so stay tuned!

If you have any questions, you can get in touch with our team via sellers@paddle.com or simply open the support icon to start a conversation.

Screenshot 2020-01-14 at 10.53.48.png

๐Ÿ‡ฎ๐Ÿ‡ณ Indian Rupee (INR) Now Available as a Currency

Indian Rupee (INR) is now available as a currency option! Previously, this was a 'synthetic currency' which meant buyers could see an amount in INR but pay in your default currency. Now, INR checkouts will be charged in INR, while any existing subscriptions that your users have will continue to be charged in your default currency with no change.

Customize your pricing with the new currency to personalize the experience for customers and boost checkout conversions in India.

Have any questions? Get in touch with our team via sellers@paddle.com or open the support icon to start a conversation.

๐Ÿ‡บ๐Ÿ‡ธ Sales tax changes in the US - more states added

Further to our update yesterday, we have now started charging US sales tax in more applicable states. These are:

  • Arizona
  • Arkansas
  • Colorado
  • Connecticut
  • District of Columbia
  • Hawaii
  • Idaho
  • Illinois
  • Indiana
  • Iowa
  • Kansas
  • Kentucky
  • Louisiana
  • Maine
  • Massachusetts
  • Michigan
  • Minnesota
  • Nebraska
  • New Jersey
  • New Mexico
  • New York
  • North Carolina
  • Ohio
  • Pennsylvania
  • Rhode Island
  • South Carolina
  • South Dakota
  • Tennessee
  • Utah
  • Vermont
  • Washington
  • West Virginia
  • Wisconsin
  • Wyoming

We are in the process of registering with other states, which will be added once the registration process has been completed.

If you have any questions, you can get in touch with our team via sellers@paddle.com or simply open the support icon to start a conversation.

๐Ÿ‡บ๐Ÿ‡ธ Sales tax changes in the US

Recently the US have changed their sales tax legislation so that sales tax must be paid by all companies at state level, even if you do not have an economic nexus within the US (for more information please read our blog). Paddle has now completed our registration for sales tax due to this and will begin charging a variable sales tax amount (depending on each state) on all purchases made from buyers located within the US going forward. For reference, the sales tax can range anywhere from 0% to 9% depending on each state.

As of today, December 18th 2019, we have started our initial rollout of sales tax in South Dakota, West Virginia, Maine, Wyoming and Nebraska, before rolling out to all applicable states.

How this affects you:

If your current vendor settings are set to have VAT excluded from the price of your products, we will start charging your customers from these US states an increased price on the checkout. You will need to make sure this matches any prices you have listed on your website, if appropriate, but do note that customers from the US are used to having the price during checkout increase, as typically sales in the US are always displayed excluding sales tax. Also, your existing subscriptions will have their recurring cost increased to accommodate the new tax, resulting in your customers paying more for their subscriptions.

If your current vendor settings are set to have VAT included in the price of your products, we will start deducting the sales tax amount from your sales in the US. This includes existing subscriptions. You only need to take action if you wish to adjust your product pricing to ensure that your earnings remain the same.

If you have any questions, you can get in touch with our team via sellers@paddle.com or simply open the support icon to start a conversation.

๐Ÿ›  Refund Reason Now Available Through Alerts / Webhooks

Weโ€™ve just added the refund reason to all alerts that are sent when a refund is issued. Shoutout to our Technical Account Manager Joana for working on this improvement ๐Ÿ™Œ.

Newly added webhook parameters:

  • subscription_payment_refunded webhook - added refund_reason
  • payment_refunded webhook - added refund_reason

Visit our documentation center for more information on the subscription alerts.

Get in touch with our team if you have any questions or feedback.

๐Ÿ†Ž Checkout UI A/B Testing

We have started a new program of AB testing within our checkout. This will be ongoing over the coming months, so expect to see incremental changes. For now, we will be focussing on modernizing the UI and generally improving the experience for buyers.

An initial test has gone live today which darkens the background of our Overlay checkout and the styling of the Paddle Info bar at the bottom of the screen.

image (4).png

If you have any questions, you can get in touch with our team via sellers@paddle.com or simply open the support icon to start a conversation.

๐Ÿ“– A Quicker Route to Paddle Docs

We've made a minor improvement to the dashboard that will make it easier to get to Paddle resources from within the dashboard.

Down at the bottom of the nav, these links will take you to the Paddle Help and Docs pages. Previously, this was just a single link to 'help'.

Screenshot 2019-11-07 at 14.42.30.png

It's only a small addition, but we wanted to make it a quicker journey to these resources, should you need them.

๐ŸŽ New Product Creation Flow

We've done some work to rationalize and simplify the process for adding a new one-time purchase product to your account. Removing steps and questions that are no longer required, while also reducing the process down from many pages to two.

This is part of a larger piece of work that we're doing to overhaul and simplify the creation of both one-time and subscription products in your Paddle account. Ultimately, we want something that's going to make it straightforward to get a new product or subscription set-up with us and running for your buyers.

Have any questions? Do you have some thoughts about how this area of the platform could work better for you? Get in touch with our team via email or open the support icon to start a conversation.

new_product_creation_flow.jpg

๐Ÿ‡จ๐Ÿ‡ฆ Charging Sales Tax in Quebec, Canada

As of January 4th 2019, it has been a requirement to process sales tax for Quebec, Canada. Paddle has now completed our registration for Quebec sales tax and will begin charging sales tax of 9.975% on all purchases made from customers located within Quebec from October 29th, 2019.

How this affects you:

If your current vendor settings are set to have VAT excluded from the price of your products, we will start charging your customers from Quebec an increased price on the checkout. You will need to make sure this matches any prices you have listed on your website, if appropriate, but do note that customers from Quebec are used to having the price during checkout increase, as typically sales in Canada are always displayed excluding sales tax. Also, your existing subscriptions will have their recurring cost increased to accommodate the new tax, resulting in your customers paying more for their subscriptions.

If your current vendor settings are set to have VAT included in the price of your products, we will start deducting the sales tax amount from your sales in Quebec. This includes existing subscriptions. You only need to take action if you wish to adjust your product pricing to ensure that your earnings remain the same.

If you have any questions, you can get in touch with our team via sellers@paddle.com or simply open the support icon to start a conversation.