๐Ÿ‡จ๐Ÿ‡ณ China UnionPay enabled in our checkout

Paddle checkout now accepts payments via China UnionPay ๐ŸŽ‰

Buyers will now be able to enter China UnionPay cards into the card form, completing the payment using the standard card flow. As this is part of card payments, you do not need to enable it separately as another payment method.

This is just a first step in enabling more payment methods through our checkout. Watch this space for more coming later this year! If you have any particular payment method(s) you'd like to see, we'd love to hear from you at productfeedback@paddle.com

If you have any questions about today's change, you can get in touch with our team via sellers@paddle.com or simply open the support icon to start a conversation.

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New Billing overview returned to Beta

For a few weeks weโ€™ve been building a new Billing overview page in Beta, collecting and actioning user feedback to provide a new page which aimed to make the underlying data more reliable, whilst also adding some new features (like year-over-year comparisons). On Friday we removed the older Billing overview dashboard in favor of this new Billing page.

But we received some good feedback that the new page is still missing some charts which a lot of you found valuable. So weโ€™ve therefore reverted the swap and kept the newer page in Beta for now. This means youโ€™ll be able to access both pages until the new Billing dashboard is far more feature-rich, and sure to delight you all.

Please let us know at sellers@paddle.com whether you have any further feedback on what insights would benefit you most in this area. We love getting input from our users that helps us build a better product together, so please donโ€™t hesitate to get in touch!

๐ŸŽจ PayPal Button Update

Today we have completed our A/B testing and released a new button and style for our PayPal checkouts. Our checkouts are now using the most up to date PayPal branding, which includes a white background.

For those statistically minded, the results of our A/B testing showed there was no change in conversion numbers for PayPal checkouts, so unfortunately, weโ€™re all going to have to come to work next week, but we are now following PayPalโ€™s new guidelines, so job done.

Itโ€™s not possible to alter the styling or colour of the new PayPal button to ensure we remain compliant with PayPalโ€™s guidelines, but you can change the colour of your other checkout buttons from within Checkout Settings to help our checkout work better with your own custom brand colours.

If you have any questions, you can get in touch with our team via sellers@paddle.com or simply open the support icon to start a conversation.

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๐ŸŽจ Inline Checkout UI Update

Today we have rolled out changes to our inline checkout to improve the general user experience and accessibility, especially for users with impaired vision or those using screen readers. Weโ€™ve added field labels to make it clear what information is being requested and updated the overall styling for improved clarity.

There are more styling changes coming in the next few weeks, so stay tuned!

If you have any questions, you can get in touch with our team via sellers@paddle.com or simply open the support icon to start a conversation.

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๐Ÿ‡ฎ๐Ÿ‡ณ Indian Rupee (INR) Now Available as a Currency

Indian Rupee (INR) is now available as a currency option! Previously, this was a 'synthetic currency' which meant buyers could see an amount in INR but pay in your default currency. Now, INR checkouts will be charged in INR, while any existing subscriptions that your users have will continue to be charged in your default currency with no change.

Customize your pricing with the new currency to personalize the experience for customers and boost checkout conversions in India.

Have any questions? Get in touch with our team via sellers@paddle.com or open the support icon to start a conversation.

๐Ÿ‡บ๐Ÿ‡ธ Sales tax changes in the US - more states added

Further to our update yesterday, we have now started charging US sales tax in more applicable states. These are:

  • Arizona
  • Arkansas
  • Colorado
  • Connecticut
  • District of Columbia
  • Hawaii
  • Idaho
  • Illinois
  • Indiana
  • Iowa
  • Kansas
  • Kentucky
  • Louisiana
  • Maine
  • Massachusetts
  • Michigan
  • Minnesota
  • Nebraska
  • New Jersey
  • New Mexico
  • New York
  • North Carolina
  • Ohio
  • Pennsylvania
  • Rhode Island
  • South Carolina
  • South Dakota
  • Tennessee
  • Utah
  • Vermont
  • Washington
  • West Virginia
  • Wisconsin
  • Wyoming

We are in the process of registering with other states, which will be added once the registration process has been completed.

If you have any questions, you can get in touch with our team via sellers@paddle.com or simply open the support icon to start a conversation.

๐Ÿ‡บ๐Ÿ‡ธ Sales tax changes in the US

Recently the US have changed their sales tax legislation so that sales tax must be paid by all companies at state level, even if you do not have an economic nexus within the US (for more information please read our blog). Paddle has now completed our registration for sales tax due to this and will begin charging a variable sales tax amount (depending on each state) on all purchases made from buyers located within the US going forward. For reference, the sales tax can range anywhere from 0% to 9% depending on each state.

As of today, December 18th 2019, we have started our initial rollout of sales tax in South Dakota, West Virginia, Maine, Wyoming and Nebraska, before rolling out to all applicable states.

How this affects you:

If your current vendor settings are set to have VAT excluded from the price of your products, we will start charging your customers from these US states an increased price on the checkout. You will need to make sure this matches any prices you have listed on your website, if appropriate, but do note that customers from the US are used to having the price during checkout increase, as typically sales in the US are always displayed excluding sales tax. Also, your existing subscriptions will have their recurring cost increased to accommodate the new tax, resulting in your customers paying more for their subscriptions.

If your current vendor settings are set to have VAT included in the price of your products, we will start deducting the sales tax amount from your sales in the US. This includes existing subscriptions. You only need to take action if you wish to adjust your product pricing to ensure that your earnings remain the same.

If you have any questions, you can get in touch with our team via sellers@paddle.com or simply open the support icon to start a conversation.

๐Ÿ›  Refund Reason Now Available Through Alerts / Webhooks

Weโ€™ve just added the refund reason to all alerts that are sent when a refund is issued. Shoutout to our Technical Account Manager Joana for working on this improvement ๐Ÿ™Œ.

Newly added webhook parameters:

  • subscription_payment_refunded webhook - added refund_reason
  • payment_refunded webhook - added refund_reason

Visit our documentation center for more information on the subscription alerts.

Get in touch with our team if you have any questions or feedback.

๐Ÿ†Ž Checkout UI A/B Testing

We have started a new program of AB testing within our checkout. This will be ongoing over the coming months, so expect to see incremental changes. For now, we will be focussing on modernizing the UI and generally improving the experience for buyers.

An initial test has gone live today which darkens the background of our Overlay checkout and the styling of the Paddle Info bar at the bottom of the screen.

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If you have any questions, you can get in touch with our team via sellers@paddle.com or simply open the support icon to start a conversation.

๐Ÿ“– A Quicker Route to Paddle Docs

We've made a minor improvement to the dashboard that will make it easier to get to Paddle resources from within the dashboard.

Down at the bottom of the nav, these links will take you to the Paddle Help and Docs pages. Previously, this was just a single link to 'help'.

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It's only a small addition, but we wanted to make it a quicker journey to these resources, should you need them.