We just fixed an issue that caused a small number of checkouts to not load for buyers and our dashboard to not load for some sellers during a ten-minute period this morning (9:09am - 9:18am GMT).
The issue is now resolved and we’ve taken steps to ensure that this won’t happen again. If you have any questions, please get in touch.
We've added extra information to some alerts so you have more context about your business.
Visit our documentation center for more information on subscription alerts and other alerts.
Get in touch with our team if you have any questions.
We fixed a bug that prevented failed payment attempts from appearing in the subscription history until the next successful payment attempt. You'll now see all payment attempts in the subscription history as intended.
We've also spruced up some webhook and APIs to add additional context:
Get in touch if you have any questions.
As of January 4th 2019, we've had to begin charging sales tax for B2B buyers purchasing in both Iceland and Russia. If you have exclusive VAT enabled on your seller account then your existing subscriptions will have their recurring cost increased to accommodate the VAT.
Get in touch if you have any questions on how we handle sales taxes today.
We've fixed an issue with the Pricing API which caused prices to be returned in USD for some buyers outside of the United States, unless the country was explicitly given. This issue is now resolved and we’ve taken steps to prevent it from happening again. If you have any questions, please get in touch.
As of September 24th 2018, we've had to begin charging sales tax for B2C buyers purchasing in Iceland. If you have exclusive VAT enabled on your seller account then your existing subscriptions will have their recurring cost increased to accommodate the VAT.
Get in touch if you have any questions on how we handle sales taxes today.
Our new .NET (C#) Windows SDK lets you handle in-app payments, and manage licensing and trials with your users.
It’s the perfect way to provide a great checkout experience and optimize your desktop app for conversion.
To find out more check out our announcement or get set up with the SDK here.
We’ve started to rollout our new checkout today! The new checkout will allow us to provide you with new ways to increase conversions and average order value.
We're making the new checkout available to our sellers gradually via an A/B test with the old one, so you may see it appear on your website.
You don’t need to do anything and your buyer experience will not be affected: the new checkout supports the same implementation and looks and behaves the same way as the old one.
Find out about our plans for the new checkout here. Any questions at all, please get in touch.
We've made it easier for you to give buyers the option to update or cancel a particular subscription.
Simply retrieve update_url or cancel_url using the List API. To find out more, check out the updated doc to see a sample response object.
We're stopping a long-running A/B test of our checkout to start our biggest A/B test yet, focusing on gradually introducing the new checkout we've building from the ground up.
Aside from a few UX improvements along the way, the main objective is to use more modern technologies, making it quicker and easier to add new features in the future.
Over the next few months, we’ll be starting a gradual rollout of an experiment which tests our new checkout against the existing one to ensure a smooth transition.
We'll then begin focusing on improving it, primarily looking at improving conversion rate and average order value to grow your revenue!
To learn more about this change and our plans for the checkout, read our announcement.
Surely Paddle will start publishing changelogs very soon.
Check out our other public changelogs: Buffer, Mention, Respond by Buffer, JSFiddle, Olark, Droplr, Piwik Pro, Prott, Ustream, ViralSweep, StartupThreads, Userlike, Unixstickers, Survicate, Envoy, Gmelius, CodeTree
Paddle changelog