ℹ️ Resolved: Global PayPal issue

On the 23rd May 2019 between 04:36 and 08:26 UTC, PayPal experienced a global outage of their systems. This meant end-customers attempting to checkout using PayPal were unable to do so in many cases.

Buyers affected by the PayPal issue would have seen an error message and have been promoted to choose an alternative payment method. The outage resulted in 20% lower PayPal conversions.

Conversion rates have now returned to normal levels, and we are continuing to monitor the situation.

Get in touch with our team if you have any questions.

ℹ️PayPal eChecks no longer available

We've removed the PayPal eCheck payment method, an option used by less than 1% of overall PayPal buyers. We don't expect any impact on conversion or revenues due to the small number of buyers affected.

The majority of existing eCheck subscriptions will fallback to alternative payment methods. If no other options are available, PayPal will ask users to update their payment details.

Get in touch with our team if you have any questions.

🛠️ Extra data now available through API and webhooks

We've added some new information to some APIs and webhook alerts so you have more context about your business.

Subscription list users API

  • You can now filter for users by subscription status, including the cancelled status, making it easier to find who's churned.

Transactions API

  • The API now returns passthrough data for new and historic transactions, for added context.

Subscription_updated webhook

  • Three new fields have been added that provide more relevant information: old_status, old_next_bill_date, and old_subscription_plan_id.

Locker processed webhook

  • Checkout recovery tracking has been added to the locker processed webhook, allowing you insight into the value of recovered checkouts for your business without a manual report from our Success team.

Visit our documentation center for more information on subscription list users, the transactions API, and webhooks.

Get in touch with our team if you have any questions.

🔧 Fixed: Privileges vulnerability

We fixed a security vulnerability that meant Paddle users could potentially access our internal metrics dashboard. No seller or buyer personal data was affected by this issue.

Get in touch with our team if you have any questions.

🔧 Checkout and dashboard loading issue resolved

We just fixed an issue that caused a small number of checkouts to not load for buyers and our dashboard to not load for some sellers during a ten-minute period this morning (9:09am - 9:18am GMT).

The issue is now resolved and we’ve taken steps to ensure that this won’t happen again. If you have any questions, please get in touch.

Additional information in Subscription and Refund alerts

We've added extra information to some alerts so you have more context about your business.

  • Added refund type to Order Refunded and Subscription Payment Refunded webhook and email alerts
  • Added currency to Subscription Created and Subscription Cancelled webhook and email alerts

Visit our documentation center for more information on subscription alerts and other alerts.

Get in touch with our team if you have any questions.

🔧 Subscription history bug fix, and extra webhook/API context

We fixed a bug that prevented failed payment attempts from appearing in the subscription history until the next successful payment attempt. You'll now see all payment attempts in the subscription history as intended.

We've also spruced up some webhook and APIs to add additional context:

  • Added order IDs to the Dispute Created and Dispute Closed alerts
  • Made trial length information available for plans through the List Plans API
  • Added recurrence information for coupons in the List Coupons API

Get in touch if you have any questions.

🇮🇸🇷🇺 Charging Sales Tax in Iceland & Russia

As of January 4th 2019, we've had to begin charging sales tax for B2B buyers purchasing in both Iceland and Russia. If you have exclusive VAT enabled on your seller account then your existing subscriptions will have their recurring cost increased to accommodate the VAT.

Get in touch if you have any questions on how we handle sales taxes today.

🔧 Pricing API issue resolved

We've fixed an issue with the Pricing API which caused prices to be returned in USD for some buyers outside of the United States, unless the country was explicitly given. This issue is now resolved and we’ve taken steps to prevent it from happening again. If you have any questions, please get in touch.

🇮🇸 Charging Sales Tax in Iceland

As of September 24th 2018, we've had to begin charging sales tax for B2C buyers purchasing in Iceland. If you have exclusive VAT enabled on your seller account then your existing subscriptions will have their recurring cost increased to accommodate the VAT.

Get in touch if you have any questions on how we handle sales taxes today.

No published changelogs yet.

Surely Paddle will start publishing changelogs very soon.

Check out our other public changelogs: Buffer, Mention, Respond by Buffer, JSFiddle, Olark, Droplr, Piwik Pro, Prott, Ustream, ViralSweep, StartupThreads, Userlike, Unixstickers, Survicate, Envoy, Gmelius, CodeTree