🇩🇪 VAT Rate Reduced for Germany

Recently the German government announced a temporary reduction in their VAT rate, to help boost the economy in the wake of Covid-19. The tax rate will be lowered from 19% to 16% effective from today, 1st July, and will last 6 months until 31st December.

From today Paddle will therefore start charging this new 16% rate when a customer makes a purchase from within Germany. We will also revert the changes when the measure expires in 6 month's time.

If you have any questions please get in touch by emailing sellers@paddle.com or via the support icon in the Paddle dashboard.

🧾 Compliant Subscription Receipts

We’re pleased to announce we’ve rolled out some changes to our subscription receipts. This is the first change prompted by new compliance requirements from VISA, with further updates to our emails coming in a few weeks.

For ‘trial subscriptions’ (those with a trial period or initial promotional discount), Sellers now need to communicate when the first charge will occur after the trial period and how much the subscription will be, as well as providing a link so customers can review their subscription. But we’re handling these requirements on your behalf as your Merchant of Record, saving your engineers time and keeping you compliant!

Here’s an example of what the receipt now looks like (users can access receipts via the ‘View Receipt’ button in their initial subscription confirmation email):

Initial Subscription Receipt.png

For more information on the changes we’ve made today and those we plan to release in the coming weeks, see this Support page. Or if you have questions please get in touch with our team at sellers@paddle.com or open the support icon to start a conversation.

📧 Dunning Emails Redesigned

Given how important dunning is to retain your subscribers and reduce involuntary churn - more important now than ever - we've released some improvements to Paddle's dunning emails. We have:

  • Improved the messaging in the emails to encourage action
  • Included the payment method the buyer used, e.g. PayPal
  • Added the last 4 digits of the subscriber's card, where applicable
  • Made the reasons behind their failed payment more explicit
  • Updated the general design

We also plan to make more improvements in this area to ensure you can retain as much SaaS revenue as possible. If you have any questions let us know at sellers@paddle.com or click on the support icon to start a conversation with our team!

Failed Billing Notification (1).png

🌚 Dark Mode for Checkout

We’re excited to let you know that our Dark Mode now expands beyond SDK and is now available in our Checkout.

Newly added Dark Mode parameters:

displayModeTheme allowed values: light and dark | default: light

Visit our Developer Documentation for more information on Dark Mode and other settings.

Have any questions? Get in touch with our team at sellers@paddle.com or open the support icon to start a conversation.

darkmode.png

🇲🇩 Charging Sales Tax in Moldova

As of April 1st, 2020, it has been a requirement to process sales tax for Moldova. Paddle has now completed our registration for Moldova sales tax and will begin charging sales tax of 16.67% on all purchases made from customers located within Moldova from June 2nd, 2020.

How this affects you:

If your current vendor settings are set to have VAT excluded from the price of your products, we will start charging your customers from Moldova an increased price on the checkout. You will need to make sure this matches any prices you have listed on your website. Also, your existing subscriptions will have their recurring cost increased to accommodate the new tax, resulting in your customers paying more for their subscriptions.

If your current vendor settings are set to have VAT included in the price of your products, we will start deducting the sales tax amount from your sales in Moldova. This includes existing subscriptions. You only need to take action if you wish to adjust your product pricing to ensure that your earnings remain the same.

If you have any questions, you can get in touch with our team via sellers@paddle.com or simply open the support icon to start a conversation.

3 new languages supported in the checkout

Paddle's checkout is now fluent in three more languages! We'll now automatically localize checkouts into 🇸🇪 Swedish, 🇳🇴 Norwegian and 🇩🇰 Danish based on the active language in the user's browser. Given the importance of localization to conversions we're optimistic this will mean more revenue when selling into those geographies!

If you have any questions, get in touch with us at sellers@paddle.com or simply open the support icon to start a conversation.

🇳🇴 Norwegian krone (kr) and 🇹🇭 Thai baht (฿) currencies now available

We’re happy to announce that Norwegian krone (kr) and Thai baht (฿) are now available as currency options!

You may recall that we’ve talked before about why enabling local currencies is so important and how it creates a much more personal experience for your customers.

To customize your pricing with these new currencies, simply login to your Paddle Dashboard and enable the new currencies on each of your products.

Have any questions? Get in touch with our team via email or open the support icon to start a conversation.

Subscriber Payment Information 💳

Paddle now provides you with payment information on your subscribers via the List Users API.

The API now returns information on:

payment_method

And in the case of card, information on:

card_type

last_four_digits

expiry_date

To find out more, check out the updated List Users API doc to see a sample response object.

If you have any questions, you can get in touch with our team via sellers@paddle.com or simply open the support icon to start a conversation.

🇸🇬 Charging Sales Tax in Singapore

As of October 7, 2019, it has been a requirement to process sales tax for Singapore. Paddle has now completed our registration for Singapore sales tax and will begin charging sales tax of 7% on all purchases made from customers located within Singapore from April 21st, 2020.

How this affects you:

If your current vendor settings are set to have VAT excluded from the price of your products, we will start charging your customers from Singapore an increased price on the checkout. You will need to make sure this matches any prices you have listed on your website. Also, your existing subscriptions will have their recurring cost increased to accommodate the new tax, resulting in your customers paying more for their subscriptions.

If your current vendor settings are set to have VAT included in the price of your products, we will start deducting the sales tax amount from your sales in Singapore. This includes existing subscriptions. You only need to take action if you wish to adjust your product pricing to ensure that your earnings remain the same.

If you have any questions, you can get in touch with our team via sellers@paddle.com or simply open the support icon to start a conversation.

🛠 A new update has been released for the Mac SDK

We’re happy to announce that we’ve just released an update for our Mac SDK fixing the issues below:

  • Memory leaks
  • Deprecated convertPointToBase: in class NSView
  • Added parameters definitions to remove warnings in non-ARC projects
  • Removed unnecessary LLVM instrumentation causing it to write unnecessary default.profraw files
  • A license verification race condition issue when offline was causing the callbacks to return .unverified instead of .unableToVerify
  • Incorrect error being passed when more than one error was present and/or a default error would be shown when one was incorrectly caught from the API
  • License expiration date was being ignored on activation for licenses with a set expiration date, this caused expired licenses to be successfully activated. Please note that those licenses would then fail license verification verifyActivationWithCompletion. This has now been fixed for all versions of the SDK as the validation is done at API level

You can head here to download the latest release of our Mac SDK.

If you have any questions, you can get in touch with our team via sellers@paddle.com or simply open the support icon to start a conversation.