On the 23rd May 2019 between 04:36 and 08:26 UTC, PayPal experienced a global outage of their systems. This meant end-customers attempting to checkout using PayPal were unable to do so in many cases.
Buyers affected by the PayPal issue would have seen an error message and have been promoted to choose an alternative payment method. The outage resulted in 20% lower PayPal conversions.
Conversion rates have now returned to normal levels, and we are continuing to monitor the situation.
Get in touch with our team if you have any questions.