πŸ“ˆ Subscriptions Metrics Data Download

We recently added a 'Download' button to the new subscriptions metrics area of the dashboard. The first version of this was released alongside the MRR chart, so would only provide raw data on that metric.

We've now updated this download to reflect all the data that's now available in MRR movements, adding information around the expansion, contraction and churn in your subscriptions!

This is by no means finished though, as we give more flexibility around changing the date range of data shown, this will also be reflected in the raw download that you can generate.

As ever, if you have any thoughts or questions about these changes then email us or open the support icon to start a conversation about data downloads.

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πŸ’³ Automatic Card Updater

In order to maximise subscription renewal rates and reduce involuntary churn, we now automatically update payment card details when they become invalid. This is often because the card has expired or has been cancelled.

In order for us to obtain the new card details, the cardholder must be using a card scheme which supports automatic updating. This has good coverage across North America and in some European countries, such as the UK, Sweden and Finland.

When an upcoming subscription renewal has an invalid card, we check to see if we are able to get the updated card details, if we can, the new card details will be used for all subsequent payments for that subscription. If we were unable to get the card details, we will email the customer with a link to update their card details.

If you have any thoughts or questions about these changes then email us or open the support icon to start a conversation.

πŸ”Œ Salesforce Integration

We've shipped an early stage Salesforce Integration that pipes your Paddle Subscription data into your Salesforce instance via a custom object to keep your team and prospects up to date.

If you'd like to know more, or want to take it for a spin, contact your Account Manager or email Seller Support.

πŸ” Team Discovery Launched

Team Discovery is now available for everyone in the Seller Dashboard.

Team Discovery examines your subscription customer base and highlights groups of customers from businesses, providing both an insight into your B2B success and highlighting likely upsell/expansion opportunities.

You can dig into to a breakdown of the specific customers and which plans they are on - empowering you to tailor your approach when reaching out.

You'll find it under the Customer section of the navigation bar.

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🎁 Product Table Design Update

The 'Products' page where we list your one-time purchase products has had a minor design refresh to improve usability and bring it more into line with our updates to the dashboard look and feel. We'll also be making the product ID more visible in a coming release, so that you don't have to dig around so much to find it and sorting 'Live' and 'Draft' products into two distinct lists.

As we start to make more regular and iterative changes to the way that the Paddle dashboard looks and behaves, I'm hoping that there will be plenty more changelogs like this one. Small and regular improvements across a multitude of areas.

If you have any thoughts or questions about these changes then email us or open the support icon to start a conversation.

πŸ‡¦πŸ‡ͺ Charging Sales Tax in UAE

As of September 23rd 2019, we’ve had to begin charging 5% sales tax for B2C buyers purchasing within the UAE. This is due to the regulations within the UAE, but we expect this to have limited impact as we process a very low number transactions from this region.

If your current settings are to exclude VAT on checkout then your existing subscriptions will have their recurring cost increased to accommodate the new VAT, resulting in your customers paying more for their subscriptions.

If your current settings are to include VAT on checkout then your price will remain the same, however the VAT amount will be deduced as required by the UAE, and therefore your earnings from these sales will decrease by 5%.

If you have any questions, you can get in touch with our team via email or simply open the support icon to start a conversation.

πŸ‡ͺπŸ‡Ί 100% PSD2 Compliant

We have now completed and rolled out all required changes for our checkout and subscriptions to be 100% compliant with PSD2 regulations. The full list of changes are:

  • Integrated 3DS1 and 3DS2 into our checkout
  • Ensured we handle subscription renewals and have them treated as out-of-scope
  • Integrated 3DS1 and 3DS2 into our customer facing Subscription Updater tool
  • Enabled capturing SCA for subscription renewals should a bank request it

We will continue to make further improvements in the future, but rest assured everything required to be compliant with PSD2 regulations is now complete. As a reminder, we will only prompt buyers for SCA where it is requested by banks, in order to minimise any impact on conversion rates.

We will be gathering data and reporting back everything we learn in the next few weeks, so keep an eye out for our blog post!

If you have any questions about PSD2 or would like to know more, check out our previous blog post or contact us via email.

πŸ“Š MRR Movements Graph

Following our recent addition of a Monthly Recurring Revenue (MRR) graph under the 'Billing' area of the overview page, we've now added a further graph that will plot your MRR Movements for subscription products. That gives you a monthly breakdown of:

  • New MRR
  • Expansion
  • Contraction
  • Churn

Click here to learn more about how we calculate these figures based on your sales through the Paddle platform.

Have an MRR related question? Don't have any recurring revenue data but thinking of moving to a subscription billing model? Get in touch with our team via email.

πŸ‡¦πŸ‡· Argentinian Peso ($) currency now available

Argentinian Peso ($) is now available as a currency option! Customize your pricing for Argentina to personalize the experience for Argentinian customers and boost checkout conversions.

Have any questions? Get in touch with our team via email or open the support icon to start a conversation.

πŸ‡ͺπŸ‡Ί PSD2 Update

Starting today, our checkout is fully PSD2 compliant and we will be rolling out 3D Secure for card payments to all our customers this week.

We will be releasing further updates to our subscriptions payment logic and the tool used for updating subscription payment details later this week, which will make them PSD2 compliant also.

What does this change mean?

3D Secure Authentication means customers may be prompted by their bank to provide an additional form of verification during the checkout process, for example approving the transaction via a bank’s mobile application, or entering a unique code received via SMS. It is important to note that we’ll only prompt for 3D Secure Authentication if the issuing bank requests it, and they are only likely to do so when they want to verify that it’s the card holder using their card. We have implemented both forms of 3D Secure (3DS1 and 3DS2) and will display whichever is requested by the issuing bank.

You may have heard in the news recently that many authorities around Europe have pushed back the deadline for implementing PSD2 by 18 months as they could not have this ready in time. This means that although Paddle is 100% prepared for PSD2, for most of your checkouts it’s unlikely you’ll notice any difference at all.

If you have any questions about PSD2 or would like to know more, check out our blog post or contact us via email.