Our registration for Taiwan VAT has been completed and we now charge 5% tax when a customer makes a B2C purchase from within Taiwan. This might increase the amount your customers are charged in the future if you’re charging tax exclusive from your prices.
Please contact our team at sellers@paddle.com if you have any questions.
We’ve made some improvements to our Enhanced Notification emails, which are sent to customers before their trial period expires to let them know they’re about to start paying.
To help you drive customer retention and keep churn to a minimum, Enhanced Notification emails will no longer be sent if the trial period is 7 days or less, which is fully compliant with VISA regulations.
If you have any questions, please contact us at sellers@paddle.com.
We have completed our registration to collect VAT in Mexico and now charge the required 16% VAT on B2C and B2B purchases made by customers located within that territory.
If you’re charging tax exclusive from your prices then please be aware this might increase the amount your customers are charged in the future.
You can contact our team at sellers@paddle.com if you have any questions.
Paddle makes it easy to sell software around the world, handling international tax compliance, currencies, and localization (including our new localized emails), so you don’t have to. But we’re delighted to announce that today we’re launching three new, highly requested payment methods to further empower your international sales:
All of these options work with one-time payments through Paddle, and have already proven to have an impact on sales for software sellers with them enabled. Kaleido, behind visual AI products remove.bg and unscreen, said of using Alipay with Paddle:
“Not only did we see a doubling of one-time sales in China, but we also saw a significant shift in buyer behaviour with over 90% of customers opting to pay via Alipay, when the split had previously been 40% credit card, 60% PayPal.”
Clara Cordes, Product Owner at Kaleido
You can now enable iDEAL and Google Pay from the Checkout Settings section in your Paddle dashboard, or apply to the Alipay Early Access if you’re targeting increased sales from China. You can also email sellers@paddle.com with any questions.
Our latest release enables you to speak the same language with customers from checkout through the entire customer journey.
Most customers prefer having a localized experience when buying or subscribing to SaaS products. Paddle now automatically translates all your transactional emails into the 16 languages currently supported in the Checkout: English, French, Portuguese, German, Spanish, Russian, Japanese, Italian, Polish, Dutch, Arabic, Chinese (simplified), Korean, Swedish, Danish and Norwegian. This means customers will receive all transactional emails in the language they checkout in, including:
With localized transactional emails, you can ensure that customers are offered a better experience and understand your communications related to their purchase. We have seen this feature help software sellers reduce failed payments by up to 52% and increase retention by driving customer intent.
You can contact our team at sellers@paddle.com if you have any questions.
In order to offer a frictionless checkout experience, we have recently completed optimization work to make the Paddle Checkout more performant on desktop.
To help you convert more sales and achieve revenue growth during the busy Black Friday and Christmas seasons, we decreased the Paddle Checkout initial load time by 30%, helping your buyers complete the checkout seamlessly.
We have already identified future opportunities to make the checkout even faster and will be updating you on an ongoing basis.
If you have any questions, please email sellers@paddle.com.
We’ve added a new endpoint to our users APIs to give sellers the option to update their subscribers’ postcode or zip code via the Users/Postcode API.
This will prevent recurring payments from being declined by your customers’ banks due to address verification checks. It will also enable Paddle to continue to charge the correct VAT rate for your customers even if they change their billing address after purchasing the subscription plan.
You can find the relevant documentation here.
If you have any questions, you can get in touch with our team via sellers@paddle.com.
It’s that time of the year already 🎉, the new macOS Monterey is due to be launched next week and we have just released a new build to help you get ready.
Apart from making sure our Mac SDK is ready for the new macOS we’ve also made the following improvements:
allowed_uses and times_used to the license verification response, making it easier to see the user’s remaining activations.You can find the latest release here.
If you have any questions or require assistance, please get in touch with our team at sellers@paddle.com or via the support icon in the Paddle dashboard.
We’ve made significant performance improvements to our subscription management capabilities and fixed some issues with the List Subscribers Page and the Subscription Management Page. These decreased the page loading and response time, giving you a better experience when managing subscribers and subscriptions. Here is what you need to know:
List Subscribers Page is improved by up to 97%. In addition, an advanced setting has been released behind a feature flag to increase the page speed further by hiding Lifetime Revenue (LTR), Previous and Next Invoice Amounts information that are also displayed on the Subscription Management Page. Contact our team at sellers@paddle.com if you want the flag to be enabled.Subscription Management Page which sped up the page by up to 50%, saving you time when managing your subscriptions.Update User API endpoint is improved, making the average response time about 0.9s faster (which is especially good news for our sellers with a large number of subscription plans!).If you have any questions, please email sellers@paddle.com.
We have updated the sales tax rate for Moldova and Thailand. Here is what you need to know:
Please contact our team at sellers@paddle.com if you have any questions.