We've released the improved version of subscription cancelation emails. The email now includes the date when the subscription was canceled and the date that users will no longer have access to their subscription, which is at the end of the billing cycle.
The email has also been translated into all supported languages.
If you have any questions, please reach out to sellers@paddle.com.
We are pleased to advise that following positive A/B testing, where some customers save an increase in checkout conversion rate of up to 2.7%, the new improved Inline checkout went live today.
A reminder to all Inline Customers - you will still be able to checkout as normal, but there are changes to the UI, so if you haven’t done so already, we recommended that you review and update your integration.
For a more detailed overview of what’s new and what you need to do, see our developer changelog entry.
This update impacts all Inline customers unless you have been otherwise communicated to.
If you have any questions, please reach out to sellers@paddle.com.
Paddle has processed some tax updates for the for the following countries:
🇸🇬 Singapore has increased from 7-8% GST
🇱🇺 Luxembourg has reduced from 17-16% VAT
🇺🇿 Uzbekistan has reduced from 15-12% VAT
🇱🇹 Lithuania has reduced from 21-9% for e-books VAT
These tax updates were effective from 1st Jan 2023.
If you have any questions, please reach out to sellers@paddle.com.
We wrote to you recently to advise that we would be rolling out a new, improved overlay UI. We are pleased to report that we've started rolling this out today. As a reminder, these improvements include combined screens to reduce the number of steps that your customers have to take to complete your checkout.
We have been testing the overlay checkout for several months and have seen improvements in checkout conversion, with some customer’s seeing an increase of up to 2.8%.
If you have any questions, please reach out to sellers@paddle.com.
Paddle has processed some tax changes for Vietnam and for E-books across other countries. Here is what you need to know:
🇻🇳 Tax changes for Vietnam have been implemented, new rates are as follows:
Tax changes for E-books have been updated for the following countries with new rates listed below:
🇪🇪 Estonia 9.00%
🇬🇷 Greece 6.00%
🇱🇻 Latvia 5.00%
🇮🇳 India 18.00%
Please contact our team at sellers@paddle.com if you have any questions.
We are glad to announce that V4.4 of the Mac SDK has now been released!
As mentioned in previous communications, even though you do not need to update the SDK to be ready for the new macOS Ventura, the new version includes bug fixes, improvements relevant to macOS Ventura and new methods:
You can head here to download the latest release of our Mac SDK.
If you have any questions or require assistance, please get in touch with our team at sellers@paddle.com or via the support icon in the Paddle dashboard.
Paddle has now enabled tax for Vietnam.
Here is what you need to know: we are registered to collect tax and now charge tax when a customer makes either a B2B or B2C purchase from that territory, tax rates as follows:
Standard digital goods - 10%
SaaS - 15%
Digital Goods - 15%
Digital Books - 15%
Web-hosting - 10%
Please contact our team at sellers@paddle.com if you have any questions.
Paddle has now enabled tax for Kenya.
Here is what you need to know: we are registered to collect tax and now charge 16% tax when a customer makes a B2C purchase from that territory.
Please contact our team at sellers@paddle.com if you have any questions.
Paddle has now enabled tax for Armenia.
Here is what you need to know: we are registered to collect tax and now charge 20% tax when a customer makes a B2C purchase from that territory.
You can contact our team at sellers@paddle.com if you have any questions.
Today we finalized improvements to our webhook processing system that allows us to support more than one URL for your Paddle events. This is particularly useful for those working with 3rd party integrations such as affiliate platforms and analytics providers.
For more information on Paddle's webhooks, see this guide.
If you have any questions please get in touch with our team at sellers@paddle.com or via the support icon in the Paddle dashboard.
