🍎 New V4 Mac SDK Update - Big Sur ready

We are happy to announce that we’ve just released an update for our V4 Mac SDK making it compatible with the soon to be released MacOS - Big Sur.

You can head here to download the latest release of our Mac SDK.

Please note that this build does not work on Apple Silicon machines, as the current Xcode GM does not include the ability to build for Apple Silicon just yet. If you have Apple’s Developer Transition Kit (DTK) and wish to start testing it please reach out to sellers@paddle.com. The team will be able to provide you with the current Universal beta and add you to the test list so you can continue to receive our latest betas when a new one is released.

🇹🇷 Turkish Lira, 🇮🇱 Israeli Shekels, and 🇺🇦 Ukrainian Hryvnia Now Available

Paddle now supports three new currencies in our checkout, the Turkish Lira (₺), Israeli Shekel (₪) and Ukrainian Hryvnia (₴). All of these are now available to be turned on in the Paddle dashboard.

Just login to Paddle and navigate to the pricing options for your products and subscriptions to enable the new currencies and provide a more personal, localized experience for your customers in those territories.

Have any questions? Get in touch with our team via sellers@paddle.com or open the support icon to start a conversation.

🔑 Subscriptions Can Now Send License Keys

Historically software companies often gave access to digital products using license keys, though in recent years there has been an industry shift towards user subscriptions instead. However, making this jump from license keys to SaaS can still be tricky.

Today we're pleased to announce we're making this transition easier. Through Paddle you can now enable subscription license fulfillment, where license keys are sent as part of a subscription purchase. Whether that's the model you want to support indefinitely, or a way to gradually move your customers from licenses to full subscriptions. Once enabled, Paddle will retrieve license keys from your server and email them to your new subscribers on signup.

If you'd like to enable this option in Paddle, or have any questions, please contact us at sellers@paddle.com.

🇺🇿 Sales Tax Now Charged in Uzbekistan

Paddle has now registered for Sales Tax in Uzbekistan and will begin to charge the required 15% VAT for customers in that territory from today. This means:

  • If you've currently set VAT to be excluded from the price of your products, we'll start charging your customers from Uzbekistan an increased price on the checkout. You will need to make sure this matches any prices you have listed on your website. Also, your existing subscriptions will have their recurring cost increased to accommodate the new tax, resulting in those customers paying more for their subscriptions.

  • If your current settings have VAT included in the price of your products, we'll start deducting the sales tax amount from your sales in Uzbekistan. This includes existing subscriptions. You only need to take action if you wish to adjust your product pricing to ensure that your earnings remain the same.

If you have any questions, you can get in touch with our team via sellers@paddle.com.

🍏 Support removed for v3 of our Mac SDKs to ensure v4 is ready for 'Big Sur'

Earlier this year Apple confirmed the next version of MacOS ('Big Sur') will be released in the coming months. But they also announced that they will move from Intel processors to their own ARM processors. This means we would need to support both for each SDK (v3 and v4).

In order to keep our latest and most popular Mac SDK v4 updated in line with the new versions we have decided to sunset our v3 SDK and focus our resources on being fully ready for Big Sur in the coming months. v3 of our Mac SDK will therefore not be updated for Big Sur.

We wanted to give you advance notice so you can start transitioning from v3 to our current v4 version (V4.0.16) and make the transition to our Big Sur compatible SDK's easier. You can find documentation on v3 to v4 migration here and general v4 documentation can also be found here. If you have any questions or need help during the transition, please see this support page for more information, or get in touch via sellers@paddle.com and we'll be glad to help.

🇩🇪 VAT Rate Reduced for Germany

Recently the German government announced a temporary reduction in their VAT rate, to help boost the economy in the wake of Covid-19. The tax rate will be lowered from 19% to 16% effective from today, 1st July, and will last 6 months until 31st December.

From today Paddle will therefore start charging this new 16% rate when a customer makes a purchase from within Germany. We will also revert the changes when the measure expires in 6 month's time.

If you have any questions please get in touch by emailing sellers@paddle.com or via the support icon in the Paddle dashboard.

🧾 Compliant Subscription Receipts

We’re pleased to announce we’ve rolled out some changes to our subscription receipts. This is the first change prompted by new compliance requirements from VISA, with further updates to our emails coming in a few weeks.

For ‘trial subscriptions’ (those with a trial period or initial promotional discount), Sellers now need to communicate when the first charge will occur after the trial period and how much the subscription will be, as well as providing a link so customers can review their subscription. But we’re handling these requirements on your behalf as your Merchant of Record, saving your engineers time and keeping you compliant!

Here’s an example of what the receipt now looks like (users can access receipts via the ‘View Receipt’ button in their initial subscription confirmation email):

Initial Subscription Receipt.png

For more information on the changes we’ve made today and those we plan to release in the coming weeks, see this Support page. Or if you have questions please get in touch with our team at sellers@paddle.com or open the support icon to start a conversation.

📧 Dunning Emails Redesigned

Given how important dunning is to retain your subscribers and reduce involuntary churn - more important now than ever - we've released some improvements to Paddle's dunning emails. We have:

  • Improved the messaging in the emails to encourage action
  • Included the payment method the buyer used, e.g. PayPal
  • Added the last 4 digits of the subscriber's card, where applicable
  • Made the reasons behind their failed payment more explicit
  • Updated the general design

We also plan to make more improvements in this area to ensure you can retain as much SaaS revenue as possible. If you have any questions let us know at sellers@paddle.com or click on the support icon to start a conversation with our team!

Failed Billing Notification (1).png

🌚 Dark Mode for Checkout

We’re excited to let you know that our Dark Mode now expands beyond SDK and is now available in our Checkout.

Newly added Dark Mode parameters:

displayModeTheme allowed values: light and dark | default: light

Visit our Developer Documentation for more information on Dark Mode and other settings.

Have any questions? Get in touch with our team at sellers@paddle.com or open the support icon to start a conversation.

darkmode.png

🇲🇩 Charging Sales Tax in Moldova

As of April 1st, 2020, it has been a requirement to process sales tax for Moldova. Paddle has now completed our registration for Moldova sales tax and will begin charging sales tax of 16.67% on all purchases made from customers located within Moldova from June 2nd, 2020.

How this affects you:

If your current vendor settings are set to have VAT excluded from the price of your products, we will start charging your customers from Moldova an increased price on the checkout. You will need to make sure this matches any prices you have listed on your website. Also, your existing subscriptions will have their recurring cost increased to accommodate the new tax, resulting in your customers paying more for their subscriptions.

If your current vendor settings are set to have VAT included in the price of your products, we will start deducting the sales tax amount from your sales in Moldova. This includes existing subscriptions. You only need to take action if you wish to adjust your product pricing to ensure that your earnings remain the same.

If you have any questions, you can get in touch with our team via sellers@paddle.com or simply open the support icon to start a conversation.