Paddle changelog vendors.paddle.com

Today we have rolled out changes to our inline checkout to improve the general user experience and accessibility, especially for users with impaired vision or those using screen readers. We’ve added field labels to make it clear what information is being requested and updated the overall styling for improved clarity.

There are more styling changes coming in the next few weeks, so stay tuned!

If you have any questions, you can get in touch with our team via sellers@paddle.com or simply open the support icon to start a conversation.

Indian Rupee (INR) is now available as a currency option! Previously, this was a 'synthetic currency' which meant buyers could see an amount in INR but pay in your default currency. Now, INR checkouts will be charged in INR, while any existing subscriptions that your users have will continue to be charged in your default currency with no change.

Customize your pricing with the new currency to personalize the experience for customers and boost checkout conversions in India.

Have any questions? Get in touch with our team via sellers@paddle.com or open the support icon to start a conversation.

Further to our update yesterday, we have now started charging US sales tax in more applicable states. These are:

• Arizona
• Arkansas
• Colorado
• Connecticut
• District of Columbia
• Hawaii
• Idaho
• Illinois
• Indiana
• Iowa
• Kansas
• Kentucky
• Louisiana
• Maine
• Massachusetts
• Michigan
• Minnesota
• Nebraska
• New Jersey
• New Mexico
• New York
• North Carolina
• Ohio
• Pennsylvania
• Rhode Island
• South Carolina
• South Dakota
• Tennessee
• Utah
• Vermont
• Washington
• West Virginia
• Wisconsin
• Wyoming

We are in the process of registering with other states, which will be added once the registration process has been completed.

If you have any questions, you can get in touch with our team via sellers@paddle.com or simply open the support icon to start a conversation.

Recently the US have changed their sales tax legislation so that sales tax must be paid by all companies at state level, even if you do not have an economic nexus within the US (for more information please read our blog). Paddle has now completed our registration for sales tax due to this and will begin charging a variable sales tax amount (depending on each state) on all purchases made from buyers located within the US going forward. For reference, the sales tax can range anywhere from 0% to 9% depending on each state.

As of today, December 18th 2019, we have started our initial rollout of sales tax in South Dakota, West Virginia, Maine, Wyoming and Nebraska, before rolling out to all applicable states.

How this affects you:

If your current vendor settings are set to have VAT excluded from the price of your products, we will start charging your customers from these US states an increased price on the checkout. You will need to make sure this matches any prices you have listed on your website, if appropriate, but do note that customers from the US are used to having the price during checkout increase, as typically sales in the US are always displayed excluding sales tax. Also, your existing subscriptions will have their recurring cost increased to accommodate the new tax, resulting in your customers paying more for their subscriptions.

If your current vendor settings are set to have VAT included in the price of your products, we will start deducting the sales tax amount from your sales in the US. This includes existing subscriptions. You only need to take action if you wish to adjust your product pricing to ensure that your earnings remain the same.

If you have any questions, you can get in touch with our team via sellers@paddle.com or simply open the support icon to start a conversation.

We’ve just added the refund reason to all alerts that are sent when a refund is issued. Shoutout to our Technical Account Manager Joana for working on this improvement 🙌.

Newly added webhook parameters:

• subscription_payment_refunded webhook - added refund_reason
• payment_refunded webhook - added refund_reason

Visit our documentation center for more information on the subscription alerts.

Get in touch with our team if you have any questions or feedback.

We have started a new program of AB testing within our checkout. This will be ongoing over the coming months, so expect to see incremental changes. For now, we will be focussing on modernizing the UI and generally improving the experience for buyers.

An initial test has gone live today which darkens the background of our Overlay checkout and the styling of the Paddle Info bar at the bottom of the screen.

If you have any questions, you can get in touch with our team via sellers@paddle.com or simply open the support icon to start a conversation.

We've made a minor improvement to the dashboard that will make it easier to get to Paddle resources from within the dashboard.

Down at the bottom of the nav, these links will take you to the Paddle Help and Docs pages. Previously, this was just a single link to 'help'.

It's only a small addition, but we wanted to make it a quicker journey to these resources, should you need them.

We've done some work to rationalize and simplify the process for adding a new one-time purchase product to your account. Removing steps and questions that are no longer required, while also reducing the process down from many pages to two.

This is part of a larger piece of work that we're doing to overhaul and simplify the creation of both one-time and subscription products in your Paddle account. Ultimately, we want something that's going to make it straightforward to get a new product or subscription set-up with us and running for your buyers.

Have any questions? Do you have some thoughts about how this area of the platform could work better for you? Get in touch with our team via email or open the support icon to start a conversation.

As of January 4th 2019, it has been a requirement to process sales tax for Quebec, Canada. Paddle has now completed our registration for Quebec sales tax and will begin charging sales tax of 9.975% on all purchases made from customers located within Quebec from October 29th, 2019.

How this affects you:

If your current vendor settings are set to have VAT excluded from the price of your products, we will start charging your customers from Quebec an increased price on the checkout. You will need to make sure this matches any prices you have listed on your website, if appropriate, but do note that customers from Quebec are used to having the price during checkout increase, as typically sales in Canada are always displayed excluding sales tax. Also, your existing subscriptions will have their recurring cost increased to accommodate the new tax, resulting in your customers paying more for their subscriptions.

If your current vendor settings are set to have VAT included in the price of your products, we will start deducting the sales tax amount from your sales in Quebec. This includes existing subscriptions. You only need to take action if you wish to adjust your product pricing to ensure that your earnings remain the same.

If you have any questions, you can get in touch with our team via sellers@paddle.com or simply open the support icon to start a conversation.

Recently, you might have noticed that we added a 'new' billing tab to the overview section of the Paddle dashboard. While the existing overview page has served us well for some time now, we're keen to look to what comes next.

Most importantly, this is an opportunity to present the metrics that are most valuable to you and in a way that can best inform you on the health of your business. Our plan is to make regular additions to this new page, so that you can see a steady evolution or this new area and eventually retire the existing billing page.

The first new graph is revenue, a staple metric of most businesses. So take a look at this early version and let us know what you think. How can this page evolve to help you best understand the health of your business?

We're eager to hear your thoughts on this so send us an email or open the support icon to start a conversation.