Paddle changelog vendors.paddle.com

New

Paddle has updated the tax rates for Oman and Mexico. Here is what you need to know:

• Oman 🇴🇲: We are registered to collect tax on B2B purchases in Oman and now charge 5% tax when a customer makes a B2B purchase from that territory. If you’re charging tax exclusive from your prices, then please be aware this might increase the amount your customers are charged in the future.

• Mexico 🇲🇽: The VAT on web hosting has been reduced from 16% to 0% in Mexico.

You can contact our team at sellers@paddle.com if you have any questions.

Announcement

We’ve just released a new version of our Mac SDK.🎉

This release contains bugs fixes and much-needed improvements which are listed below:

• Switched to WKWebView.
• Removed all semantic warnings.
• Added activation details (allowed_uses, times_used) to activation calls. This is now on both the activation and verification calls.
• Added error handling on modified properties on the PADProduct object.
• Silent activation is now correctly returning errors when used in Swift.
• The Checkout is now returning PADCheckoutSlowOrderProcessing state in the completion block for all slow processing orders.
• License verification improvements:
  • Added further checks to obtain the correct machine UUID/MAC address, to help prevent activation issues for certain edge cases.
  • Added a machine UUID error (-127 “Identifier doesn't match activation”) for when license verification fails due to the UUID being different from the activation one. This is to help identify more easily when users are trying to activate it on a new machine after migrating to a new one or to make it easy to identify edge cases where the machine’s UUID keeps changing.
  • Added a custom UUID delegate method to allow customization of the user’s machine identifier.

You can head here to download the latest release of our Mac SDK.

If you have any questions or require assistance, please get in touch with our team at sellers@paddle.com or via the support icon in the Paddle dashboard.

New

Paddle has updated the tax rates for Indonesia and the Canary Islands. Here is what you need to know:

• Indonesia: The VAT rate in Indonesia has increased from 10% to 11%. If you’re charging tax exclusive from your prices, please note that this might increase the amount your customers are charged in the future.

• Canary Islands: We now charge 0% tax on e-books in the Canary Islands.

Please email sellers@paddle.com if you have any questions.

New

Paddle has registered to collect VAT in Nigeria and Oman. We now charge the required:

• 7.5% VAT on B2B and B2C purchases made by customers in Nigeria
• 5% VAT when a customer makes a B2C purchase from within Oman

We have also started collecting 5% PST (provincial sales tax) in addition to 7% GST (goods and services tax) on all B2C purchases made by customers from within Manitoba (Canada).

If you’re charging tax exclusive from your prices, then please be aware this might increase the amount your customers are charged in the future.

You can contact our team at sellers@paddle.com if you have any questions.

Announcement

Today we’re excited to launch the early access for our new Invoicing solution - a faster, better, and safer approach to sending invoices.

With Paddle’s new Invoicing solution, you can target business customers in a scalable and compliant way, with all revenue reconciled into a single source of truth. Here are the benefits of our new tool:

• We reconcile all offline payments, so you don’t have to set up bank accounts, entities or reconcile payments.
• Access to centralized revenue data regardless of the sales channel and ensure accurate and consistent financial reporting.
• Cut out your manual processes with Paddle’s API-first solution, which plugs into your workflows, issues and renews invoices (we’ll do a public API launch in Q3 🚀).
• Achieve global compliance with our payment layer collecting, filing, and remitting sales taxes all over the world.

The new Invoicing solution has complete feature parity with our current tool plus numerous improvements, including multi-line item invoices and a better user interface. Please visit our support page for more information and read the updated documentation on our existing and new Invoicing webhooks.

We’ve already processed more than $10million through Invoicing, even in our private early access, and we are pleased to launch our public early access today.

Apply now for Invoicing early access, a robust and flexible tool designed to facilitate and support the entire end-to-end sales-assisted billing process. If you have any questions, please contact us at sellers@paddle.com.

New

We have updated the VAT rates for Bahrain, Latvia, Romania and Thailand. Here is what you need to know:

• The VAT on all B2C purchases made by customers in Bahrain has increased from 5% to the required 10%.

• The VAT on eBooks has been reduced from 12% to 5% in Latvia and Romania, and from 7% to 0% in Thailand.

Please note that these changes might increase the amount your customers are charged in the future if you’re charging tax exclusive from your prices.

You can contact our team at sellers@paddle.com if you have any questions.

New

Our registration for Taiwan VAT has been completed and we now charge 5% tax when a customer makes a B2C purchase from within Taiwan. This might increase the amount your customers are charged in the future if you’re charging tax exclusive from your prices.

Please contact our team at sellers@paddle.com if you have any questions.

Improvement

We’ve made some improvements to our Enhanced Notification emails, which are sent to customers before their trial period expires to let them know they’re about to start paying.

To help you drive customer retention and keep churn to a minimum, Enhanced Notification emails will no longer be sent if the trial period is 7 days or less, which is fully compliant with VISA regulations.

If you have any questions, please contact us at sellers@paddle.com.

New

We have completed our registration to collect VAT in Mexico and now charge the required 16% VAT on B2C and B2B purchases made by customers located within that territory.

If you’re charging tax exclusive from your prices then please be aware this might increase the amount your customers are charged in the future.

You can contact our team at sellers@paddle.com if you have any questions.

New

Paddle makes it easy to sell software around the world, handling international tax compliance, currencies, and localization (including our new localized emails), so you don’t have to. But we’re delighted to announce that today we’re launching three new, highly requested payment methods to further empower your international sales:

• iDEAL is the predominant payment method in the Netherlands by some margin, and allows customers in that country to select their bank account to instantly and quickly transfer payment. It can now be enabled from your Paddle dashboard.
• Alipay is one of our most requested payment methods (if not features overall!) and is launching in Early Access. With more than a billion users, this digital wallet is a crucial option for software sellers targeting China. Apply for the Early Access now via the form on our documentation page.
• Google Pay is another global wallet (like our Apple Pay and PayPal options), whereby customers store their credit and debit cards and can then easily pay without re-entering all their details. This can also now be enabled from your Paddle dashboard.

All of these options work with one-time payments through Paddle, and have already proven to have an impact on sales for software sellers with them enabled. Kaleido, behind visual AI products remove.bg and unscreen, said of using Alipay with Paddle:

“Not only did we see a doubling of one-time sales in China, but we also saw a significant shift in buyer behaviour with over 90% of customers opting to pay via Alipay, when the split had previously been 40% credit card, 60% PayPal.”

Clara Cordes, Product Owner at Kaleido

You can now enable iDEAL and Google Pay from the Checkout Settings section in your Paddle dashboard, or apply to the Alipay Early Access if you’re targeting increased sales from China. You can also email sellers@paddle.com with any questions.